The Philips Healthcare Online Shop is accessible via this link www.healthcare.shop.philips.nl
From the , select “Click here to request access” and fill out the short registration form. If you have never ordered from Philips and don’t have a credit account (7-8 digit number), we will create one for you. Once the registration is submitted and the eligible account is approved, you will receive an automated email with your user name and password.
Yes. Upon initial registration, you can add additional Philips account numbers in the comments section. Alternatively, you can send an email to Healthcare.Shop.Orders@philips.com to request additional accounts to be added to your Philips Healthcare Online Shop log-in.
Yes. Once registered, you will see price list as well as your contract pricing. Alternatively, your Account Manager will be able to confirm these.
Yes. Complete delivery will be set up by default. You can send us an email with so we can amend as per your request to Healthcare.Shop.Orders@philips.com. Include your order number. Please note that many items ship from different warehouses.
From the log-in page, you can click on “Check Order Status” and follow the instructions. Alternatively, this functionality can be accessed once logged-in, via My Account > Search Order. Note that both orders placed online and off-line can be tracked via the Philips Healthcare Shop.
It can take up to 24 hours for new orders to update online.
For security purposes, orders are linked to the registered user rather than the Philips account.
Once an online order is submitted, an order number will display on the screen and a confirmation email will be sent to your account.
We require this change in writing. Please send an email to Healthcare.Shop.Orders@philips.com with your account number and attach a letter which includes: Head Office registered address, VAT number, contact details, ship to address if different from the registered address.
If you selected a wrong shipping address during order placement, please contact us on 0404004860.
There is a Website Feedback link on the bottom of each page of the store. You may call the number listed or fill out the contact form. The contact form is directed to the Philips Healthcare Shop Customer Support team. The email address is Healthcare.Shop.Orders@philips.com and it is monitored Monday-Friday 9:30am to 5:30pm.
You can go to the log-in page and click on “Forgotten Your Password”. A link to reset your password will be sent to your email address.
Click on the Website Feedback link or contact your account manager. Our goal is to make as many products as possible available online.
The process requires the new user to register. If someone has left the company you can email us at Healthcare.Shop.Orders@philips.com to let us know so we can deactivate his/her online account.